Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

When our Institute of Inspection Cleaning and Restoration Certification (IICRC) certified technicians arrive at your home or business, we will first inspect the property to get a grasp on what type and to what extent the water damage has affected your property.

Water cleanup is different in every single occurrence depending on whether your basement flooded from a big rain storm, if the source was a broken pipe, or if other areas of your house suffered water damage from other sources such as a toilet overflow, dishwasher leak, drain backup, etc. When a water pipe burst in your house, we know what to do! 

After our initial inspection, our expert technicians will discuss the scope of work, the ideal plan, and answer any questions you may have such as:

  1. Water damage repair plan
  2. Water damage restoration cost
  3. Next steps after water cleanup occurs

We understand that, while water damage instances are everyday occurrences for us, many times it is the first instance in dealing with water damage for you. Throughout the whole process, start to finish, we are here to help.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction